Privacy statement

Waterland Monnickendam BV, located at Galgeriet 5a, 1141 GA, Monnickendam, is responsible for the processing of personal data as shown in this privacy statement. N. A. Zetzema is the Data Protection Officer of Waterland Monnickendam BV. She can be reached via privacy@waterlandyacht.nl.

Personal data that we process

Waterland Monnickendam BV processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

• First and last name (possibly + the company you represent)
• Sex
• Date of birth
• Address
• Telephone number
• E-mail address
• Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via privacy@waterlandyacht.nl and we will delete this information.

For what purpose and on what basis do we process personal data

Waterland Monnickendam BV processes your personal data for the following purposes:

• Drawing up an agreement based on Hiswa conditions
• Handling your payment
• Sending our newsletter and/or advertising brochure
• To be able to call or e-mail you if this is necessary to carry out our services
• To inform you about changes to our services and products

Automated decision making

Waterland Monnickendam BV does make decisions based on automated processing on matters that may have consequences for individuals. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Waterland Monnickendam BV). Waterland Monnickendam BV uses the following computer programs or systems:

• Accountview (accounting system where invoices are entered and payments are processed automatically)
• Transpontes (harbour, yacht service and charter CRM system, Hiswa contracts are made with this system)
• Mailchimp (mailing program with data from Transpontes)

How long we keep personal data

Waterland Monnickendam BV does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

We use the following retention periods for the following (categories) of personal data: to be able to give you personal information and to send you contracts, invoices or quotations and to be able to call/email.
Retention period: as long as you are a customer of ours and indicate that you are interested in our services, we will retain your data. After four years of no contact with you, the data will be removed from our file.

Sharing personal data with third parties

Waterland Monnickendam BV only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Waterland Monnickendam BV only uses technical and functional cookies. The analytical cookies we collect do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Waterland Monnickendam BV and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you. You can request access, correction, deletion, data transfer

send your personal data or request to withdraw your consent or object to the processing of your personal data to privacy@waterlandyacht.nl. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Waterland Monnickendam BV would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This is possible through this link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Waterland Monnickendam BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.

If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service via privacy@waterlandyacht.nl. Waterland Monnickendam BV has taken the following measures to protect your personal data:

• Security software, such as a virus scanner and firewall.
• TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar ‘https’ and the padlock in the address bar.
• DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.